Privacy Policy

1. Information we collect

We collect information you provide directly, such as when you create an account, place an order, contact support or subscribe to the newsletter. This may include your name, email address, billing and shipping addresses, telephone number and order details.

We also collect technical data automatically when you browse the site, including IP address, device information, browser type and pages viewed. This helps us secure the site and improve performance, similar to the analytics described in our analytics practices.

2. How we use your information

We use your information to:

• Process and deliver your orders, including sending order and shipping updates.
• Provide customer support and answer equipment or warranty questions.
• Maintain and improve our website, catalog and internal tools.
• Send optional marketing communications, such as newsletters and promotions, when you have opted in. You can unsubscribe at any time.

3. Cookies and similar technologies

Like many ecommerce sites, we use cookies and similar technologies to keep you signed in, remember cart contents and understand how visitors interact with our pages. You can control cookies through your browser settings, but disabling them may affect some features, including checkout and recommendation blocks.

4. Sharing of information

We share your information with third parties only when necessary to operate our services, for example with payment processors, shipping carriers and analytics providers. These partners are required to protect your data and use it only for the specific services they provide on our behalf.

5. Data retention

We keep your account and order records for as long as necessary to comply with legal and accounting obligations, resolve disputes and support warranty claims. Newsletter and marketing preferences are stored until you change or delete them.

6. Your rights

Depending on your region, you may have the right to access, update or delete certain personal information we hold about you. If you wish to exercise these rights, please contact us using the details on the Contacts or Support pages and we will respond within a reasonable timeframe.

7. Security

We use technical and organizational measures to protect your information, including encryption in transit and restricted access to systems that store order data. While no online service can be completely secure, we follow industry best practices for ecommerce sites.

8. Changes to this policy

We may update this Privacy Policy to reflect changes in our services, legal requirements or best practices. The latest version will always be available on this page, with the date of the most recent revision.

9. Contact

If you have any questions about how we handle your information, please contact us at info@509automotive.net.